Management Blunders

Can you imagine losing a customer worth $2 million over 60 cents?
It happened! According to a story reported by USA Today, a bank teller refused to validate a customer's parking ticket because he failed to execute a "transaction." The next day, the frustrated customer closed his account-a little more than $2,000.000.

Management Blunders examines mistakes managers commit daily that stifle productivity, squelch opportunity and generally irritate employees-mistakes not big enough to grab headlines, but significant enough to undermine the efficiency and success of their departments and organizations. By reading about the Management Blunders of others, you can avoid these common stumbling blocks to success and become a manager with a true winning edge.

"Our mistakes are our greatest teachers, but the lessons are often painful and costly. Now, thanks to Mark's book, you can learn these difficult lessons from the mistakes of others and save yourself from the learning curve. This is an invaluable resource.
-Carson V. Conant, Editor in Chief, AdvantEdge Magazine