Dealing With People You Can't Stand

How to Bring Out the Best in People at Their Worst! Now Updated for a New Generation of Bothersome Behaviors
Since this bestselling book first appeared, technology has spawned a whole new breed of annoyances. Life today is filled with even more people you can't stand!

• People on cell phones, oblivious to your personal space
• E-mail "buddies," venting their frustrations online
• Bully bosses with the power to get away with it
• Whining coworkers whose negativity is driving you crazy

At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that it is fully within your power to bring out the best behavior in people who are at their worst!
Sound impossible? It's not. Just ask the millions of people who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. This bestselling guide will teach you:
• How to identify the 10 most unwanted behaviors and how to deal with each of them
• How difficult people think, what they fear, and why they act the way they do

• How to be persuasive and use your influence
• How to cultivate "take charge" skills that turn conflict into cooperation