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‘A world-class approach to business performance measurement. Measure Up! shows how to use strategy-linked, customer-focused performance measurement to drive continuous improvement in the critical success fac- tors of the business. Essential reading for competitive success in the '90s.' Robert F. Adrion, Director, Becton Dickinson
Measure Up! provides the missing ingredient in contemporary operations management, an approach to performance measurement which will sustain the initial successes with JIT and TQM.'
Andrew L. Barrett, CEO Heinz Canada
“Kelvin and Rich have hit the nail on the head. Here's a realistic approach to measuring and managing all aspects of day-to-day performance in a service business."
Charles M. Berger, President and CEO, Weight Watchers International
*Measure Up! offers a vision for relevant performance measurement in contemporary, leading-edge organizations. The vision emphasizes measurements that start with the customer rather than the internal focus of traditional accounting and production systems. This highly readable book should provide important insights to operating, financial, and general man- agers about new directions for their performance measurement systems." Professor Robert S. Kaplan, Harvard Business School
"Great conceptual and practical performance measurement system.” Duncan C. McDougall, President, Rochester Shoe Tree Company
'Finally! a practical book from practical people about management's most powerful tool - measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done.' Tom Peters
‘A straightforward, practical guide to first identifying where an organization needs to change and then measuring the effectiveness of that change - key elements of survival in today's shrinking world." Fred M. Purdue, Vice-President, Pitney Bowes
Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardsticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices
Measure Up! provides the missing ingredient in contemporary operations management, an approach to performance measurement which will sustain the initial successes with JIT and TQM.'
Andrew L. Barrett, CEO Heinz Canada
“Kelvin and Rich have hit the nail on the head. Here's a realistic approach to measuring and managing all aspects of day-to-day performance in a service business."
Charles M. Berger, President and CEO, Weight Watchers International
*Measure Up! offers a vision for relevant performance measurement in contemporary, leading-edge organizations. The vision emphasizes measurements that start with the customer rather than the internal focus of traditional accounting and production systems. This highly readable book should provide important insights to operating, financial, and general man- agers about new directions for their performance measurement systems." Professor Robert S. Kaplan, Harvard Business School
"Great conceptual and practical performance measurement system.” Duncan C. McDougall, President, Rochester Shoe Tree Company
'Finally! a practical book from practical people about management's most powerful tool - measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done.' Tom Peters
‘A straightforward, practical guide to first identifying where an organization needs to change and then measuring the effectiveness of that change - key elements of survival in today's shrinking world." Fred M. Purdue, Vice-President, Pitney Bowes
Outstanding. Finally a book that doesn't stop at what's wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardsticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices