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The economy crashes, the government misfires, businesses fail, leaders don't lead. managers don't manage, and the people we count on for the results that affect our own performance don't follow through, leaving us asking, "How did that happen?"
Roger Connors and Tom Smith have spent decades answering that question and implementing their approach to creating greater accountability in some of the most admired companies throughout the world. Through thousands of successful client applications, they have proven that organizational accountability can be the single most important factor in business success. Their Accountability Sequence, a systematic and sensible approach to holding people accountable, includes two essential components:
• The Outer Ring, which reveals how to successfully establish the expectations that you hold others accountable to achieve.
• The Inner Ring, which shows how to manage unmet expectations and reverse the misfortune of missed results when people fail to deliver.
Using case studies and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work and their team's corporate culture--and, in turn, generate better results.
Roger Connors and Tom Smith have spent decades answering that question and implementing their approach to creating greater accountability in some of the most admired companies throughout the world. Through thousands of successful client applications, they have proven that organizational accountability can be the single most important factor in business success. Their Accountability Sequence, a systematic and sensible approach to holding people accountable, includes two essential components:
• The Outer Ring, which reveals how to successfully establish the expectations that you hold others accountable to achieve.
• The Inner Ring, which shows how to manage unmet expectations and reverse the misfortune of missed results when people fail to deliver.
Using case studies and self-assessments, the authors make it possible for anyone to install accountability as a central part of their daily work and their team's corporate culture--and, in turn, generate better results.